Polityka zwrotów
Returns Policy
You have the right to return your order within 30 days of receiving it.
Customers in the European Union also have a legal right to withdraw from the contract within 14 days of delivery, regardless of our extended 30-day returns period.
Return Policy
To be eligible for a return, your product must be:
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in unused condition,
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with original tags,
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in original packaging,
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with proof of purchase (receipt or order confirmation).
To initiate the return process, please contact: kontakt@alina-butik.pl
Once your return is approved, we'll provide you with a return address and shipping instructions. We cannot accept packages sent without a return notification.
Damage and Errors:
Please inspect your order immediately upon receipt. If there is damage, a defect, or you receive the wrong product, please contact us within 48 hours of delivery.
Exceptions – Non-Returnable Products
We do not accept returns on custom-made or personalized products. If you have any questions about a specific product, please contact us.
Exchange
The fastest way to get the right product is to return the current one and place a new order after the return is accepted.
Refunds
Once we receive and inspect your returned item, we'll let you know if your refund has been approved. If so, the funds will automatically be refunded to your original payment method within 10 business days. Please note that processing may take a few additional days depending on your bank.
If more than 15 business days have passed since the approval of the return and the funds have not been received kontakt@alina-butik.pl
Return Shipping Costs:
Customers are responsible for the cost of returning the item. We do not provide prepaid return labels. Shipping costs are non-refundable.
More information
Do you have any questions?
Visit our FAQ page or contact customer service.
Contact details:
Store name: Alina Butik
Company name: TRIVORA LTD.
Registration number: 16640773
Adres: 28 Glaramara Close, Nottingham, England, NG2 1LD.
Phone: +44 7523407635
Email: kontakt@alina-butik.pl
Opening hours: Monday – Friday, 09:00 – 17:00 (GMT +01:00)
Contact us via the form: Contact Page
We make every effort to respond to your email within 1-2 business days.